PRIVACY POLICY

 

At Samantha Tea, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect information provided by you when visiting or making a purchase through www.samanthatea.com. 

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy. 

 

Personal Information We Collect & How We Use It 

We collect personal information when you place an order, create an account, sign up for our mailing list, or contact us. This may include your name, email address, billing address, delivery address, telephone number, and payment information. 

The information you provide is used to: 

  • Process and fulfil your orders. 

  • Provide order confirmations, updates, and delivery information. 

  • Respond to customer enquiries. 

  • Improve our website, services, and customer experience. 

  • Understand customer preferences and improve our collections. 

When required, your telephone number may be shared with our trusted delivery partners to assist with shipping and delivery services. 

For fine jewellery purchases over £2,500, Samantha Tea may require a telephone number to verify delivery details and ensure the secure fulfilment of your order. 

We may collect information regarding your purchase history and interactions with our website to help us understand customer preferences, improve our services, and enhance your shopping experience. 

Samantha Tea respects your privacy and does not sell, trade, or rent your personal information to third parties. Your information will only be shared where necessary to provide our services, fulfil your orders, comply with legal obligations, or protect our rights.

 

Payment Security

All payments are processed through secure payment providers. Samantha Tea does not store or have access to your full payment card details. 

Where payment information is collected, it is encrypted and securely processed in accordance with industry standards. 

 

Data Security 

We take appropriate measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. 

Access to personal information is limited to employees and service providers who require it to perform specific duties, such as order processing, customer support, and delivery services. 

 

Cookies 

Our website uses cookies to improve your browsing experience and understand how visitors interact with our website. 

Cookies are small data files stored on your device that allow us to remember preferences, analyse website traffic, and improve website functionality. 

You may disable cookies through your browser settings; however, doing so may affect certain features and functionality of our website. 

 

Marketing Communications 

If you choose to subscribe to our mailing list, we may send you updates regarding new collections, special announcements, and brand news. 

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at info@samanthatea.com. 

 

Changes to This Privacy Policy 

Samantha Tea may update this Privacy Policy from time to time. Any changes will be published on this page, and we encourage you to review this policy periodically to remain informed about how we protect your information. 

 

Contact Us 

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at: