SHIPPING & RETURNS


Shipping & Delivery 

At Samantha Tea, each piece is carefully crafted and prepared with attention to detail. We offer the following shipping options: 

  • United Kingdom: Free Shipping
  • Europe: £20 Flat Rate
  • Rest of the World: £40 Flat Rate via DHL 

Once dispatched, orders are typically delivered within 2–3 business days, depending on the destination country. 

 

Processing Times 

Many of our pieces are individually handcrafted and may require additional time before dispatch. While some pieces are available for immediate shipment, others may require up to 3 weeks to be prepared and shipped. 

You will receive a shipping confirmation email with tracking details once your order has been dispatched. 

 

International Duties & Taxes 

Please note that international orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. 

For further information regarding potential customs charges, we recommend contacting your local customs authority before placing your order. 

 

Shipping Disclaimer 

While we carefully select trusted shipping partners to ensure your order arrives safely, Samantha Tea cannot be held responsible for delays caused by customs, carrier disruptions, or circumstances beyond our control. 

We appreciate your patience and understanding as we carefully prepare and deliver each piece.

 

Returns 

We are pleased to offer refunds or exchanges within 7 days of your order's arrival. To be eligible for a return, items must be unworn, in perfect condition, and returned in their original packaging. 

Items showing signs of wear, alteration, damage, or misuse will not be eligible for a refund or exchange. 

We are unable to accept returns on made-to-order, personalised, or engraved pieces. For hygiene reasons, earrings are also non-returnable. 

It is the customer's responsibility to ensure the correct ring size is ordered. Rings may be resized or exchanged where possible, however this service may be subject to an additional charge. 

To request a return or exchange, please contact us at customercare@samanthatea.com with your order number and details of your request. We will then provide instructions on how to proceed. 

Returns must be postmarked within 7 days of the delivery date. Customers are responsible for all return shipping costs, and we strongly recommend using a tracked and insured delivery service, as Samantha Tea cannot accept liability for items lost or damaged in transit. 

Please note that international duties, taxes, and customs charges are non-refundable. For further information regarding the reclaiming of duties and taxes, please contact your local customs authority. 

Samantha Tea will only cover return shipping costs where the return is the result of an incorrect or faulty item being supplied by us.

Once your return has been received and inspected, any approved refund will be issued to the original payment method.