Privacy policy
At SAMANTHA TEA, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit, browse, or make a purchase through www.samanthatea.com, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
SAMANTHA TEA is a fine jewellery brand operated by Samtea Ltd.
For any questions regarding this Privacy Policy or your personal information, please contact:
Personal Information We Collect
We may collect and process the following categories of personal information:
Name
Billing address
Delivery address
Email address
Telephone number
Order and purchase history
Account information, including login details and preferences
Communications sent to us
Device information, including IP address, browser type, and website usage data
Marketing preferences
Sources of Information
We may collect personal information:
Directly from you when you place an order, create an account, subscribe to our mailing list, contact us, or otherwise interact with us.
Automatically through your use of our website, including through cookies and similar technologies.
From service providers who assist us in operating our website and fulfilling our services.
From trusted partners where permitted by applicable law.
How We Use Your Information
We use your personal information to:
Process and fulfil orders.
Arrange delivery and provide shipping updates.
Manage returns, exchanges, and customer service enquiries.
Communicate with you regarding your purchases.
Maintain and administer customer accounts.
Improve our website, products, services, and customer experience.
Detect, prevent, and investigate fraud or unauthorised activity.
Comply with legal and regulatory obligations.
Send marketing communications where you have consented or where permitted by applicable law.
For certain high-value purchases, we may contact you by telephone to verify delivery details and ensure the secure fulfilment of your order.
Legal Basis for Processing
Where UK GDPR or EU GDPR applies, we process personal information on one or more of the following legal bases:
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate interests in operating and improving our business.
Your consent, where required by law.
Where processing is based on consent, you may withdraw that consent at any time.
Marketing Communications
If you subscribe to our mailing list, we may send you information regarding new collections, exclusive launches, events, and brand news.
You may unsubscribe at any time by clicking the unsubscribe link included in our communications or by contacting us at customercare@samanthatea.com.
Even if you opt out of marketing communications, we may still contact you regarding your orders, account activity, or other service-related matters.
Payment Security
All payments are processed through secure third-party payment providers.
SAMANTHA TEA does not store or have access to your complete payment card details. Payment information is encrypted and processed using industry-standard security measures by our payment partners.
Shopify and Third-Party Service Providers
Our website is hosted by Shopify.
To operate our business and provide our services, personal information may be shared with trusted third-party service providers who assist with:
Payment processing
Order fulfilment
Shipping and delivery services
Website hosting and security
Analytics and performance monitoring
Email communications
Customer support services
Information submitted through our website may be processed by Shopify and its service providers to facilitate secure transactions, website functionality, fraud prevention, and store operations.
These providers only receive information necessary to perform their services and are required to process personal information securely and in accordance with applicable laws.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
Enable essential website functionality
Remember preferences and settings
Analyse website traffic and performance
Improve your browsing experience
Support marketing and advertising activities
You may manage cookie preferences through your browser settings or through any cookie consent tools available on our website.
Disabling certain cookies may affect website functionality and your browsing experience.
Analytics and Advertising
We may use analytics and advertising technologies to understand how visitors interact with our website, improve our services, and provide relevant communications and advertising.
These technologies may collect information regarding pages viewed, products browsed, website interactions, and general usage patterns.
Where required by law, these technologies will only be used following the appropriate consent.
International Transfers
As an international business, your personal information may be transferred to, processed, and stored in countries outside your country of residence.
Where personal information is transferred outside the United Kingdom, European Economic Area, or other jurisdictions with applicable data protection requirements, we implement appropriate safeguards to protect your information in accordance with applicable law.
Retention of Information
We retain personal information only for as long as necessary to:
Fulfil the purposes described in this Privacy Policy.
Provide our services.
Maintain business records.
Comply with legal, tax, accounting, and regulatory obligations.
Resolve disputes and enforce our agreements.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
Your Rights
Depending on your location and applicable law, you may have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of your information.
Restrict or object to certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of your information in a portable format.
Lodge a complaint with a relevant supervisory authority.
To exercise any of these rights, please contact customercare@samanthatea.com.
We may request verification of your identity before responding to certain requests.
We will not discriminate against you for exercising your privacy rights.
Data Security
We take appropriate technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
While we strive to protect your information using commercially reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.
Children's Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we may take appropriate action.
Third-Party Websites
Our website may contain links to third-party websites, publications, social media platforms, or other online services.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.
Complaints
If you have concerns regarding how we process your personal information, we encourage you to contact us first so that we may assist you.
You may also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom or with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates will be published on this page and will take effect upon publication.
Contact Us
SAMANTHA TEA
Samtea Ltd