Terms of service
Welcome to SAMANTHA TEA.
These Terms of Service ("Terms") govern your use of www.samanthatea.com and any purchases made through our website. By accessing our website or placing an order, you agree to be bound by these Terms, together with our Privacy Policy and any other policies referenced on our website.
If you do not agree to these Terms, you should not use our website.
About Us
SAMANTHA TEA is a fine jewellery brand operated by Samtea Ltd.
For any questions regarding these Terms, please contact:
Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
Use the website for any unlawful or fraudulent purpose.
Interfere with the operation or security of the website.
Introduce viruses, malware, or other harmful technology.
Attempt to gain unauthorised access to any part of the website or related systems.
Reproduce, distribute, modify, or exploit any content from the website without our prior written consent.
We reserve the right to restrict or terminate access to our website where these Terms are violated.
Customer Accounts
If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.
You agree to provide accurate, current, and complete information when creating an account or placing an order and to update such information where necessary.
Orders
All orders are subject to acceptance and availability.
Once an order has been placed, you will receive an order confirmation by email. This confirmation does not constitute acceptance of your order.
Acceptance occurs when your order has been shipped.
We reserve the right to refuse, cancel, or limit any order at our discretion, including in circumstances involving pricing errors, stock discrepancies, suspected fraud, or other exceptional circumstances.
If an order is cancelled after payment has been received, a full refund will be issued.
Pricing and Payment
All prices displayed on our website are shown in the applicable currency selected on the website.
Unless otherwise stated, prices do not include customs duties, import taxes, local taxes, or other charges that may apply in the destination country.
Payment must be received in full before an order is processed.
We reserve the right to change prices at any time without prior notice.
Product Information
We make every effort to ensure that product descriptions, specifications, images, and pricing are accurate.
Due to differences in screen settings and devices, colours and appearance may vary from how products appear in person.
All product descriptions, images, pricing, and availability are subject to change without notice.
We reserve the right to discontinue products at any time.
Natural Gemstones and Materials
Many SAMANTHA TEA pieces feature natural gemstones, diamonds, pearls, shells, opals, and other organic materials.
As these materials occur naturally, variations in colour, pattern, lustre, inclusions, shape, and appearance are to be expected. Such characteristics contribute to the individuality and beauty of each piece and shall not be considered defects.
As our jewellery is crafted by hand, slight variations between pieces may occur.
Made-to-Order and Personalised Pieces
Certain items may be made to order, customised, personalised, engraved, resized, or otherwise prepared specifically for you following purchase.
Production and delivery estimates provided on product pages, during checkout, or elsewhere on our website are intended as guidance only and may vary.
Made-to-order, personalised, engraved, altered, or customised pieces may not be eligible for return, refund, or exchange unless faulty.
Ring Sizing
Customers are responsible for selecting the correct ring size when placing an order.
SAMANTHA TEA is not responsible for incorrect sizing selected at checkout.
Where resizing services are available, additional charges may apply.
Further information is available in our Ring Size Guide.
Shipping and Delivery
Delivery timeframes provided on our website are estimates only and are not guaranteed.
While we endeavour to deliver orders within the estimated timeframe, delays caused by shipping carriers, customs authorities, weather conditions, or circumstances beyond our reasonable control may occur.
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their destination country unless otherwise stated.
Further information is available in our Shipping Policy.
Returns and Exchanges
Returns, refunds, and exchanges are subject to our Returns Policy.
Returned items must be unworn, unused, and returned in their original condition and packaging.
For hygiene reasons, earrings may not be returned unless faulty.
Made-to-order, personalised, engraved, altered, or customised items may not be eligible for return, refund, or exchange.
For full details, including eligibility requirements and return timeframes, please refer to our Returns Policy.
Errors and Inaccuracies
While we endeavour to ensure that all information on our website is accurate, occasional errors, inaccuracies, or omissions may occur, including in relation to product descriptions, pricing, availability, delivery estimates, or promotional offers.
We reserve the right to correct any errors, inaccuracies, or omissions and to cancel or refuse any order affected by such errors, including after an order has been submitted.
Intellectual Property
All content displayed on this website, including but not limited to photographs, product designs, images, logos, graphics, videos, text, trademarks, and other materials, is the property of SAMANTHA TEA or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, published, stored, or otherwise used without prior written consent.
Third-Party Links
Our website may contain links to third-party websites, publications, social media platforms, or other online services.
We are not responsible for the content, policies, products, services, or practices of third-party websites and encourage you to review their terms and policies before engaging with them.
Privacy
Your use of this website is also governed by our Privacy Policy.
Limitation of Liability
To the fullest extent permitted by law, SAMANTHA TEA shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We reserve the right to update or amend these Terms at any time.
Any changes will be published on this page and will take effect upon publication.
Contact Us
SAMANTHA TEA
Samtea Ltd